Get help

A person answers within a few hours, by email. Most questions are solved by the steps below.

I have an account

Reset your password with the link we email you.

Ask anything with the form, no account needed.

The code did not arrive

Wait for the hold time shown on the card: most codes arrive within a minute, some sites take longer.
If nothing comes before the end of the hold, the price goes back to your balance by itself. Rent again, or try another country.
If the site says it sent a code but none shows on the card after the hold, write to us with the order reference.

My deposit is not credited

Check the Balance page: a payment that is detected shows “Payment detected, waiting for confirmations”. Confirmation can take a few minutes, longer on Bitcoin.
Make sure you sent the exact coin on the exact network shown. Funds sent on another network cannot be recovered.
If it is still not credited after an hour, send us the transaction hash and the top-up reference (D-…).

A refund question

Refunds go to your balance, not to a wallet, and show on the Balance page within minutes.
A rental where a code arrived is not refunded, even if the site refused the code.
Something looks wrong? Write to us within 14 days with the order reference.

I cannot get into my account

Use “Forgot password?” on the sign-in page: the link we email you works for one hour.
Two-factor on and phone lost? Sign in with one of your recovery codes.
No access to the email either? Write to us from another address with as much detail as you can.

Email: support@tix-sms.com. No chat or messaging apps: everything goes through email, so there is a written trace.