Refund policy

The price of a number is charged to your balance when the number is assigned to you. It is shown, with the hold time, before you confirm. Every charge and refund appears on your Balance page.

Each number is held for 10–30 min depending on the site. If no SMS reaches the number during that time, the full price goes back to your balance automatically, within a few minutes of the end of the hold. There is nothing to claim.

You can cancel a number yourself 1 min after renting it, as long as no code has arrived. The full price goes back to your balance at once. If a code arrives while you cancel, the rental stands and the code is shown.

A rental is complete once a code has reached the number. It is not refunded when:

• a code arrived but the third-party site refused it, or asked for another one;
• the third-party site blocked, limited or deleted the account you were verifying;
• you entered the number wrongly or used it on another site than the one you rented it for;
• you rented the same number again (each use is a new rental).

Deposits are converted to balance at the moment they are confirmed; the dollar value that arrives is credited (minimum $5). The balance never expires and is not paid back out in money or crypto, except to correct an error on our side.

Crypto sent to an address in another coin, or on another network than the one shown on the top-up screen, cannot be recovered. Send exactly what the screen says. A payment that arrives after the address's validity is still credited once it is confirmed on the network.

If you think a charge or a refund is wrong, write to support@tix-sms.com within 14 days with the order reference shown on the card or in your history. We answer within a few hours.